We have this hope as an anchor for the soul, firm and secure.
Hebrews 6:19
WELCOME TO SMC 2023
SMC VOLUNTEER HANDBOOK​
Thank you so much for volunteering at SMC this year. Please use this Volunteer Handbook as your first line of information. There are a lot of small details as well as big pieces of important information throughout the handbook. Please look over it before you arrive at SMC and continue to use it throughout the conference to reference information. In this handbook, you'll find:
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All 4 volunteer coordinators and their information
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Your personalized volunteer schedule with personalized information
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Maps
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SMC schedule
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On-site information
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Emergency Management
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FAQs
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SMC Team Member information
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Conference COordinators information
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SMC app information
MEET THE VOLUNTEER COORDINATORS
Each day we have a different coordinator in charge. Please click the photo below to call that person or access their contact information here.
JAN 2
JAN 3
JAN 4
JAN 5
CONVENTION CENTER & ARENA MAPS
SCHEDULE
2:30PM - 3:30PM
Volunteer Orientation
3:30PM - 4:00PM
All staff and volunteers prepare for arrival
4:00PM - 6:30PM
Student Registration at hotels​
5:00PM - 7:30PM
SMC Kickoff (Frisco Ballrooms)
MONDAY, JAN 2
8:00PM - 9:15PM
Main Session 1 - Jonathan Pokluda
9:35PM - 10:15PM
Campus Time
10:15PM - 12:00AM
Night Life
9:00AM - 10:00AM
Establishers
10:30AM - 12:00PM
Main Session 2 - Jonathan Pokluda
12:00PM - 2:00PM
Women go to lunch
12:15PM - 1:15PM
Men's Time
2:15PM - 3:15PM
Women's Time
1:30PM - 3:30PM
Men go to lunch
TUESDAY, JAN 3
3:45pm - 4:45PM
Breakout #1​
5:00PM - 7:30PM
Dinner on your own
8:00PM - 9:30PM
Main Session 3 - Todd Ahrend
10:00PM - 12:00AM
Night Life - The Party (Arena) + add'l options
10:00AM - 10:45AM
Establishers/Senior Breakout
11:15AM - 12:30PM
Main Session 4 - Brent Reinke
12:30PM - 2:00PM
Kaleo Interest Lunch
(Project breakouts, lunch outside meeting rooms.)
2:20PM - 3:10PM
Breakout 2
3:30PM - 4:20PM
Campus Time #2
WEDNESDAY, JAN 4
4:30PM- 7:00PM
Dinner on your own
7:10PM - 8:00PM
Breakout #3
8:30PM- 10:00PM
Main Session 5 - Sean Vollendorf
10:30PM - 12:00AM
Night Life - Basketball, Volleyball, Dodgeball tournaments (FieldhouseUSA) + add'l options
9:00AM - 9:45AM
World Impact
9:45AM - 10:45AM
Campus Breakfast Break
10:45AM - 12:15PM
Main Session 6 - Jason Kuhlman
THURSDAY, JAN 5
12:30PM
Check out & Load up
ON-SITE INFORMATION​
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January 2nd at 2:30pm: Volunteer Orientation - This will be in Frisco 3 at the Embassy Suites conference center. This meeting is only for our January 2nd volunteers scheduled to help with check-in, SMC store, and the kickoff dinner on the first day of SMC. (see Embassy Suites map above)
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Jan 3rd - 5th: The Citation Room is on the second floor of the Embassy Suites Convention Center. Check out your volunteer schedule (above) for specific directions on what to do and where to go for your shift.
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Access to the Conference
Badges will be provided at volunteer orientation or whenever you come to the volunteer room for your first shift of the conference. Badges need to be worn at all times throughout the conference.
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Dress code for check-in on 2nd
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Blue SMC long sleeve t-shirt will be handed out at the volunteer orientation meeting.
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Comfortable shoes (lots of walking may be involved!)
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Coat/gloves (may be outside)
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Personal items
​There is a Volunteer Room (Citation Room) where you can leave your belongings, but it won't be locked, so please avoid bringing valuables.
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EMERGENCY MANAGEMENT
Emergencies and crises on-site are extremely rare, but here’s what to know to be prepared.
Emergencies may include:
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Medical emergencies
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Theft or vandalism
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Exhibit crisis (fire, bomb threats, active shooter, etc.)
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Local issues with property management or neighboring retailers
Emergency procedures:
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Step 1: In the case of an emergency, please call the EMT or Police on-site. Contact information will be provided to you on January 2nd.
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Step 2: Call/text Alex McDonald or Blake Chrisman to communicate the situation.
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Remain calm, use common sense and follow all instructions from emergency response teams.
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Get the facts. Be prepared to provide detailed information for StuMo to draft a statement if needed.
Professional demeanor:
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Regardless of circumstances, in every crisis or emergency situation, it’s important that all SMC volunteers and staff demonstrate a sense of compassion and a commitment to safety.
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Additionally, volunteers and staff should demonstrate empathy for the situation and communicate that action is being taken to contain or resolve the issue.
HEALTH + SAFETY
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The health and safety of all students and staff is a top priority. We will be following recommendations from city and state agencies for our health protocols. If you have a fever or are experiencing symptoms of illness we ask that you do not attend the conference for the well-being of yourself and everyone else in attendance.
FAQs
Where do I go if I am volunteering on the 2nd?
If you're volunteering on the 2nd for check-in you'll arrive by 2:30pm. You'll park in the Comerica Center parking lot/garage or there is a free option across the street at Haverty's. Refer to the map for Haverty's parking. You'll walk over to the Embassy Suites Convention Center and go to Citation Room (see Embassy Suites map) for the Volunteer Orientation.​
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Where do I go if I'm volunteering the 3rd-5th?
Head to the Volunteer Room (Citation Room) on the second floor of the Embassy Suites Convention Center fifteen minutes before your volunteer shift to receive further instructions. The Citation room will also have snacks and water for you throughout the day! If you already know exactly where you will be going and what you will be doing, then feel free to go straight to the location you are serving at!
Where do I park?
If you are staying in a hotel nearby, please walk to the convention center. If you are driving in, you can park in Comerica Center parking lot/garage or there is a free option across the street at Haverty's. You may park in the back and side of the building. Please leave the front of the store available for their customers. Refer to the map for Haverty's parking.
What meals are provided for staff/volunteers?
Dinner on the 2nd - Kickoff dinner (pizza)
Lunch on the 4th - Kaleo Interest Lunch (Chick-fil-A)
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Can I attend the main sessions?
Yes! We have seats reserved for volunteers in the Suites! See Map.
Where are some places to stay in Frisco?
Hyatt House
Hilton Garden Inn
Drury Hotel & Suites​
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Who should I contact when I don’t know what to do?
Refer to the volunteer coordinators at the top of this page and reach out to the volunteer coordinator in charge for the day you have a question about.
MEET THE SMC TEAM
MEET THE CONFERENCE COORDINATORS
You can click on their photo below to access that person's phone number, or view them all here.